Store Policy

CUSTOMER CARE

Policy Statement Customer Care is a top priority of the company. All SnJ Happy Kidz customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

PRIVACY & SAFETY

Welcome to SnJ Happy Kidz website ("website") terms and conditions of use. The SnJ Happy Kidz online store is owned and operated under the registered entity SnJ Wedding Services International Pte Ltd (Company registration 201825742E)  incorporated under the laws of Republic of Singapore. Please read through the terms and conditions of use carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

REGISTRATION

You will be prompted to register your particulars with us during the purchasing process. You will have the option opt in or out of our newsletter mailing list when you are logged in at your user dashboard. You are responsible for maintaining the confidentiality of your account and password and for restricting access your computer. You agree to accept responsibility for all activities that occur under your account. Please write to enquiries@snjhappykidz.com immediately if you discover any unauthorized use of your account.

PRIVACY POLICY

We respect the privacy rights of our online visitors. All customer data collected by SnJ Happy Kidz Pte. Ltd. will not be released or distributed to any outside parties except for the purpose of facilitating deliveries of your purchases. We may from time to time send digital marketing email campaigns to our newsletter subscribers who have opted in, but we will never sell, release or distribute our customer details to any third parties. SnJ happy Kidz will always treat our customer details with utmost confidentiality.

ORDER ACCEPTANCE & AVAILABILITY

All orders are subject to acceptance and availability, and please note that items being put in your shopping bag are not reserved. Acceptance of your order and completion of the contract between you and SnJ happy Kidz will only be completed when you receive a payment confirmation email from us once your order payment has been accepted and due payment is fully received. Orders placed but not paid for in full will be cancelled after one day or if payment recovery efforts do not materialize. In the event that we are unable to obtain an authorization for payment due to any unforeseen technical error, or that the item ordered is out of stock or does not fulfil our quality control standards and is withdrawn, SnJ Happy Kidz shall reserve the right not to accept your order without penalty on our part.

PRICING & BILLING

Customers have the option to checkout in Singapore dollars (SGD). We are working on enabling other currencies. SnJ Happy Kidz online store will eventually allow you to select the payment currency with the drop-down menu on the top right of the homepage of the website. If you are a customer whose credit/debit card is not denominated in the above four currencies, note that the final price will be calculated in accordance with the applicable exchange rate on the day from your card issuer when the payment platform processes the transaction. All prices and offers remain valid as advertised from time to time.

 

SHIPPING & HANDLING

For orders checked out "Free Shipping for Orders above SGD50", these options fall under the standard delivery timeframe, SnJ Happy Kidz reserves the right to utilize any type of shipping & delivery options available. In which case the estimated delivery times may take longer than that stated on our Shipping & Delivery tables. All shipments may or may not be tracked depending on different order circumstances. If for eg, it is a gift package sent by a third party, we may take the discretion to do mail tracking just for the ease of locating the order package should the need arise. SnJ happy Kidz reserves the right not to do any mail tracking for orders on the Standard Delivery timeframe. During sales & promotional periods, there may be slight delays in shipping due to higher order volumes to be processed. We seek our customers understanding should such situations happen. If an order is time-sensitive we would strongly suggest to choose our premium express delivery option at checkout for priority handling.

PAYMENT MODES

Payment can be made by via Apple Pay or direct credit card input for payment cards such as  Visa, MasterCard. You acknowledge that the credit/ debit card that is being used belongs to you or that you have been specifically authorized by the owner to use it. For Singapore based customers with a registered Paynow account, payment can also be sent via Paynow transfer once you checkout selecting "Bank Transfer".

PROMOTION COUPON CODES  / REFUNDS

Promotional coupon codes are non-transferable and have no cash value. They may or may not be used in conjunction with other promotion code or offers, and must be redeemed by the date as indicated on the website. In any event that a customer receives additional discounts due to an erroneous coupon code which does not reflect the marketing promotion mechanics that was advertised, SnJ happy Kidz reserves the right to request for collection of the remainder payment from the customer before fulfilling the order without penalty on our part. Note that in the event a refund is requested for reasons that are eligible based on our return policy, refunds will take into account the promotional coupons that are applied which would be pro-rated across applicable products in your order.

STORE CREDIT COUPON CODES

Store credit coupon codes are non-transferable and have no cash value. Store credits have to be used on an order total greater than the value of the store credit coupon amount and cannot be used in conjunction with other promotional code or offers. In the event that applying a store credit causes an order total to be zero we would advise to top up the purchase by adding additional items to your shopping bag as a zero order cannot be processed at checkout. 

COPYRIGHT

All content included on this website is the exclusive property of SnJ Happy Kidz Pte Ltd. You may not modify, copy, distribute, transmit, reproduce, publish, and create derivative works in any form from the products and images contained within this website without seeking a licensing arrangement. You may not use or appear to in any way be affiliated to this website or its content to further any commercial purpose without any written permission or license obtained from SnJ Happy Kidz. SnJ happy Kidz however welcomes business partners to explore collaboration opportunities with us. Contact us at enquiries@snjhappykidz.com.

 

ONLINE STORE FAQ

Please refer to our Online Store FAQ for more information. The terms and conditions of use set forth on this page may change from time to time without prior notice to you.

SnJ Happy Kidz e-commerce website is owned and operated by SnJ Wedding Services International Pte Ltd. All SnJ happy Kidz clothing designs are produced by SnJ Wedding Services International Pte Ltd (Company Registration No. 201825742E), a company incorporated under the laws of Singapore. SnJ Happy Kidz Pte Ltd is a wholly owned subsidiary of SnJ Wedding Services International Pte Ltd (Company Registration No. 201825742E) is a company incorporated under the laws of Republic of Singapore. 

WHOLESALE INQUIRIES

WOULD YOU LIKE TO STOCK OUR RANGE?

Our products have had excellent coverage and offer at an affordable price. To make a wholesale enquiry, please fill in the fields below and we will contact you as soon as possible. If you would like us to send you samples for evaluation, please fill in the fields and specify which areas of the range are of interest. Please also tell us a little about you and your plans.

 
Contact Us
PAYMENT METHODS

- Credit / Debit Cards
- Paynow / Bank Transfer

- Offline Payments

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Singapore Branded Baby and Kids Clothing
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