FAQ

Frequently asked questions

Tell me more about SnJ Happy Kidz


At SnJ Happy Kidz, our goal is to bring affordable style to Asia and to give parents a choice of quality products at affordable prices. SnJ Happy Kidz products are designed with children in mind and our designs draw inspirations globally.




I have forgotten my password, what should i do?


At the 'Log In' Page, click on 'Lost password? ' located at the left hand menu of the page and you will be prompted to enter your email address which you use to register your account. If the email is registered in our system, you will receive a password reset email. Click on the link in the password reset email to reset your password.




I have a new email address, how do i update my profile?


To do so, log in to your account, and then click on 'Account Information'. From there, click on change email to input your email address.




Do you offer free shipping in Internationally?


No. Free shipping is automatically applied when your order total in your shopping bag exceeds SGD50 locally.




How long does it take to deliver my order?


Express shipping, the estimated order delivery can be within 2-4 days depending on the destination. You can confirm the number of working days required for your particular order destination under Shipping & Delivery. * Please note that delivery times may be extended during certain peak holiday seasons (eg. Christmas etc) in the year.




How do i place an order?


When shopping on www.snjhappykidz.com, click on 'Shop Collection' to reveal a different navigation tabs (i.e Childrens, Infants etc) to view our collection. When click over the product grid page, you will be able to see the size of the product or add them into the cart. For products that are out of stock, you will not be able to select the product size. Click on the product image to view more information on the product. At any point, to go back to the homepage, you can click on the logo on the top left. To complete your order, click ‘Cart’ displayed on the top right corner of the page, and follow through the steps. If you are a new customer, we recommend creating an account before placing an order so you can track all order histories in future. If you do not wish to keep a record of your order history, you may proceed with a guest checkout.




How do i find a specific item?


Simply click on the ‘Filter’ button at the left hand corner of the page. From there, you can use the advanced search function, whereby you can input details of the products (i.e Product name, description, price) to search.




Which payments do you offer?


You can pay directly with your credit card (VISA, Mastercard and American Express are accepted) via our secured website. For customers based in Singapore, you can also pay via bank transfer or Paynow.




Does SnJ Happy Kidz clothing tend to run large or small?


Our clothes run true to size although every child is different. A great way to estimate what size to order is by referring to our Size Guide.




What if the item that i want to buy is sold out?


We generally do not reorder items once they sell out. If we do have any backorders coming in for an item, it will be specified in the item description. If you have further queries, please email us at enquiries@snjhappykidz.com and we will be happy to help.




Can i edit or cancel my order once it's been placed?


At SnJ Happy Kidz, we work fast to ensure that all orders are processed and shipped out in a timely manner. Our systems are fully automated so that once an order is received, it is sent to our warehouse to be packed and shipped. Therefore, we are usually not able to accept changes or cancellations of orders. If you have any queries, please email us at enquiries@snjhappykidz.com and we will address your queries promptly.




Can i exchange or return items purchase on this website?


Yes, please refer to our Return & Exchange Policy.




How do i track my package delivery status?


If your package has not been received more than 7 working days after our estimated delivery times for your destination, please get in touch with us specifying your order number and we will help you check on the package status. Please do note that delivery time may vary depending on the country where the goods are shipped to. You may check our estimated delivery time under Shipping & Delivery.




What is the best way to wash and maintain SnJ Happy Kidz clothes?


Many of our clothes are 100% cotton, which we suggest washing in cold water with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk.




How do i sign up for SnJ Happy Kidz Newsletter?


Simply click on "Subscribe" at the bottom of the page and follow the instructions to input your email address. To unsubscribe from our newsletter mailing list, please click on "Unsubscribe" at the bottom of our newsletter emails. * Please note that once you have unsubscribed from our newsletter mailing list, you will not be able to subscribe again using the same email address. In any case that you require to use the same email address to subscribe again, please email us at enquiries@snjhappykidz.com and we will do our best to assist you.




Is my information kept private?


Please be assured that we consider all the information you share with us totally private and confidential. For details, please read our privacy policy.




What if my question isn't answered here?


Please email us at enquiries@snjhappykidz.com or use our Contact Form. We will do our best to reply to your query within 24 hours. Have a nice day!





  happy kidz 
Singapore Branded Baby and Kids Clothing
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